Frequently Asked Questions (FAQs)


My discount doesn't work, what's going on?

How come I can order items that are out of stock?

Do I have to register an account?

How old do I have to be to purchase your products?

Where can I send any comments, product reviews, photos or complaints?


How can I be sure the products you are selling are authentic?

Why do you pack the flavours in individual packets?

How do you know that your Shisha pipes are high quality?

The fittings and screws are very tight, Is there any way to loosen them?

Are the hoses washable?

Shisha/Hookah Tips & Tricks

How do I set up a Shisha Pipe? I have no idea!

How can I enhance the flavor of my Shisha?

Is it better to poke all the way through the Shisha or just poke through the foil?

How can I smoke other things in a Shisha pipe?

I have another question but I can't find the answer here!


What shipping options do you offer?

I can't see any shipping options for my country... help?


What is your returns policy?


What payment methods do you offer?

How do I know my payments are secure?

Will refunds get sent to the original payment method?

Why won't my payment go through?

How do I pay in my own currency/Why do I see all prices in Pounds Sterling (GBP £)?


What if I can't find my answer here?

Are there any trade discounts?