Parcels are shipped via Royal Mail, Collect+, Hermes or Parcelforce services (dependant on weight and size of items). You will receive a tracking number if the respective service provides one. Express services are offered as standard along with an economy service for smaller items.
To track your parcel, either click the link provided in the dispatch email or paste your tracking number into our Parcel tracker function at http://cloudkings.aftership.com/
Shipping fees do not apply for domestic orders. YOU ARE RESPONSIBLE FOR ANY EXTRA FEES INCURRED FROM DUTY OR TAXES BY YOUR RESPECTIVE COUNTRY.* We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees (if applicable) will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected. Please retain any boxes in case of any returns or enquiries post-receipt.
*IMPORTANT: There is no guarantee from us that you will or will not be charged customs or duty fees. Any fees mentioned are charged to the recipient of the parcel and are issued once it reaches the destination country. This only applies to international orders.